Help
Answers to what riders and viewers ask most. If none of it fits, write to us at [contact email].
My friend can't open the link
The link opens in any modern browser and needs no account and no app. Most often the whole link did not survive the message — check it ends with the ride's code, not a cut-off part of it.
The link stopped working after the ride
A link that keeps working once you stop is a Pro feature. On the free plan the page is live only while you are riding.
The lean gauge shows a dash
Two things switch it off: the vehicle is set to car, which shows lateral g instead, and Pro, which the lean angle needs. Vehicle is in Settings.
The speed limit is wrong or missing
Speed limits come from OpenStreetMap and can be missing or wrong. The app is an information display, not a safety device — always follow traffic law and your own judgement.
Tracking stopped when I locked the screen
It should not. ApexStream keeps recording with the screen locked and the app in the background, but Android and iOS both need background location permission for that — check it is granted in the system settings for ApexStream.
How do I cancel Pro?
Subscriptions are billed by the store, not by us, so they are cancelled there: on iOS in your Apple ID subscription settings. Cancelling leaves the ride history in place; it just stops unlocking the Pro parts.
How do I delete my account?
In Settings. Deleting the account removes your rides with it, and every share link you have sent stops working.
When is it coming to Android?
Android is in the works. There is no date yet.