Help
Answers to what riders and viewers ask most. If none of it fits, write to us at [contact email].
My friend can't open the link
The link opens in any modern browser and needs no account and no app. Most often the whole link did not survive the message — check it ends with the ride's code, not a cut-off part of it.
The link stopped working after the ride
A link that keeps working once you stop is a Pro feature. On the free plan the page is live only while you are riding — except your first 3 rides, which have full Pro. Getting Pro later brings old links back.
The lean gauge shows a PRO lock
Lean angle is part of Pro. Your first 3 rides have it for free; after that the gauge shows a PRO lock until you get Pro. If you see lateral g instead, the vehicle is set to car — that is in Settings.
The speed limit is wrong or missing
Speed limits come from OpenStreetMap and can be missing or wrong. Where a road has no sign in OpenStreetMap, the app shows the legal default for that type of road with a tilde, like ~90 (from the OpenStreetMap wiki page "Default speed limits", CC BY-SA 2.0). The app is an information display, not a safety device — always follow traffic law and your own judgement.
Tracking stopped when I locked the screen
It should not. ApexStream keeps recording with the screen locked and the app in the background, and location set to "While using the app" is enough for that — check location is allowed in the system settings for ApexStream. On Android a "Recording your ride" notification shows while it records.
How do I cancel Pro?
Subscriptions are billed by the store, not by us, so they are cancelled there: on iOS in your Apple ID subscription settings, on Android in Google Play → Payments & subscriptions. Settings → Manage subscription opens the same place. Cancelling leaves the ride history in place; Pro stays on until the end of the period you paid for.
How do I delete my account?
In Settings → Delete account. Without the app, write to [contact email] from the address you signed up with and we delete the ApexStream account for you. Deleting the account removes your rides with it, and every share link you have sent stops working; only accounting records we must keep by law stay.
When is it coming to Android?
Android is in the works. There is no date yet.